Refund Policy
Our commitment to your complete satisfaction with every purchase.
30-Day Satisfaction Guarantee
We stand behind every piece we produce. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or replacement. No questions asked.
How to Request a Return
To initiate a return, please contact us at info@thepatriotgallery.com with:
- Your order number
- The reason for your return (optional, but helps us improve)
- Photos of the item (required for damage claims)
We will respond within 24 hours with return instructions.
Refund Process
Once we receive your returned item (or approve a damage claim), we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.
Damaged or Defective Items
In the rare event that your print arrives damaged or defective, please:
- Photograph the damage immediately upon receipt
- Contact us within 48 hours at info@thepatriotgallery.com
- Include your order number and photos of the damage
We will ship a replacement at no cost, typically within 3-5 business days. You do not need to return the damaged item.
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns on items that have been:
- Visibly damaged by the customer (not in transit)
- Altered, modified, or customised after delivery
- Returned after the 30-day return window
Exchanges
If you would like to exchange your print for a different artwork or format, please contact us. Exchanges are subject to availability and may involve a price adjustment if the new item is a different price.
Cancellations
Orders may be cancelled free of charge within 24 hours of placement. After 24 hours, orders may have already entered production and cannot be guaranteed for cancellation. Please contact us as soon as possible if you need to cancel.
Contact
For all return and refund enquiries, please contact us at info@thepatriotgallery.com.
Last updated: March 2025